▶ We use EMS, DHL, Normal post, K-packet, Standard shipping service. Please let us know if you want to choose a specific forwarding agency. ▶ The shipping fee will be charged depends on the weight and dimension of the box. The bigger option will be charged. ▶ If you have any requests regarding shipping and shipping documents, please request us before your payment. ▶ We are not responsible for any customs duty incurred at foreign customs - Please check your country's customs policy in advance. ▶ Weather delays or other unforeseen circumstances may impact delivery time. ▶The customs clearance period will be excluded from delivery days.
Forwarding agency
Delivery time (Subject to change by circumstances)
Tracking service
Shipping Fee
Remark
DHL
Europe: 3~5 business days Other countries: 2~3 business days
O
Charged the bigger option between the weight and dimension of the box.
UPS
Europe: 3~5 business days Other countries: 2~3 business days
O
EMS
Appx. 5~8 business days
O
Normal post
Appx. 10~20 business days
O
K-packet (Max 2kg)
Appx. 7~12 business days (Except Canada)
X
*Standard shipping doesn't offer tracking service. We are not able to check the delivery status after the package left South korea. If you want to check the delivery status, or avoid any troubles, please use another shipping service. *Standard shipping doesn't require a delivery confirmation signature from the addressee. Thus, we shall not be reliable for loss of the item.
▶ The buyer should claim for the returning or cancelation due to the change of mind within 3 days after product arrival. ▶ OEM customizing items are not able to be returned, exchanged, or refunded. ▶ The buyer is responsible for the shipping cost of return & replacement unless it is specified in advance. ▶ The items must be returned in their original condition. ▶ The adhesive is not refundable due to its characteristics. ▶ We guarantee the quality of glue for 2 months from the date of shipment and eyelashes for 6 months when you prove the defectiveness. ▶The paid amount will be refunded as credits. The credits will be issued after we receive the package.
It takes 3-5 business days to issue a refund for a returned or cancelled order. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Pending period for reward store credit: Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements: If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.” The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit: Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
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WORLD SHIPPING
PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
